If the item you ordered doesn't materially match the description or is defective, and your payment is eligible, we only offer replacement. Warranty period of all items is 10 days from the date the customer received the item.  Damage of a product resulting from negligence is not covered. 

We are not responsible for lost or stolen packages after the shipping carrier has dropped them off at their destination. Sometimes shipping carriers will leave packages in hidden locations to prevent theft, or even preemptively mark orders as “Delivered”. 

While these decisions are out of our control, we suggest looking around the vicinity of the shipping address, checking with your neighbors, and waiting at least three business days to see if anything turns up.

Due to our products are made-to-order, order cancellation is only allowed up to 24 hours after your order was placed/item has been processed/shipped.

For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover 100% of the cost of ordering replacement items so please be extremely careful when entering your shipping address. 

Any refund requests is subject to a transaction fee of $6 to cover payment gateways processing fee for inbound and outbound payments plus the purchased shipping fee.